Wanting something bad enough

I am an on-again, off-again smoker. I'm not particularly proud of it, but it's the truth. I know it's bad for me; I know it makes me feel horribly; and I know it's a bad example to the people I know and love. So, should I just throw up my hands and say "hey it's my life" and let the chips fall where they may?

I think my main problem with giving up smoking is that, all things considered, my health is pretty good. I'm a bit overweight but only by a few pounds; I don't really exercise but I walk our dog and I walk up and down five flights of stairs virtually every day. My diet is not perfect because I eat out virtually every day for lunch but I rarely have "real" junk food. Last time I checked, my blood pressure was pretty good. Except for a few aches and pains now and then and for pulling out my back maybe once a year and for the occasional attack of sciatica, I feel okay.

So the main problem is: I don't feel bad enough to quit smoking. How ironic it is that I feel compelled to wait for my body to give up the ghost before taking direct action. If only I could extrapolate five, 10, or 15 years down the road to the point where a doctor or my spouse would truly convinced me that giving up tobacco is a wise and necessary thing to do. But the enjoyment I received from my five or 10 cigarettes a day, especially those enjoyed with my coffee in the morning, cause my brain to look the other way while my nostrils in my mouth inhale the tobacco smoke.

It's always been somewhat of a pet peeve for me that "the powers that be" refused to acknowledge that there's actually enjoyment derived from the inhalation of tobacco smoke. They are so consumed with describing what happens to your body: your lungs, your heart, your throat, your respiratory system that they fail to remember that smoking is a fun thing to do. I suggested to my wife, the filmmaker, that a documentary showing the positive aspects of smoking might be well-received and might even assist her and me in giving up the death sticks. But no: it's not to be. Some of the filmmaker might need to take up the task.

And the fact that smokers have been virtually ostracized from the public indoors causes said smokers to bandy together and form their own clique. Non-smokers sometimes feel awkward or even ostracized themselves trying to join said clique because those guys are having so much fun puffing away. It's undeniable that the five or 10 minutes one spends smoking and socializing in a smokers circle is enjoyable and relaxing and something to look forward to even as the nicotine urges one on. If only non-smokers formed a different clique whose main rule would be that tobacco is forbidden; that might eliminate one of the main reasons to smoke; perhaps the main one.

So we stumble through, trying to figure out small methodologies to either cut back or eliminate this dreadful habit. The problem is that once you've been smoking for a while, some of your good friends may very well be added and heavy smokers and to eliminate some of the time that you spend with them almost feels like punishment. What to do? Find new non-smoking friends? Grin and bear it and just continue to go out for a smoke and not partake. Continue hacking away until you literally cough up a lung or dropped dead of a heart attack?

I choose not to give up hope, but I also choose not to give up cigarettes... just yet!

American Heart Association

American Cancer Society

why pottery is good for me

I am not a patient man.

Given a choice between having it next week or next year, I'll take it last week and thank you very much. This aspect of my personality can be irritating to my friends and family and exasperating to me. I tend to paint pictures with broad strokes and I think one of the reasons of that approach is because the smaller stroke seems to slow down the overall process.

More times than I'd like to admit, I've started a project only to have it end never coming to fruition. It's an annoying trait and I'm working on it.

So it's all the more surprising that I've found I'm quite enjoying a new hobby: ceramics.

When Brooke and I spent January and February of this year in Asheville North Carolina, one of the people that we interviewed for our next thing was Lori T. Lori is an experienced potter and has her own pottery studio where she throws pots, trains potter wannabes, and brews a mean cup of tea. Her faithful dog Lesa, generally stands guard from her corner next to her foot powered Potter's wheel and I found that working in Laurie's studio was both engaging and soothing.

My wife, Brooke, was happy that I discovered this new hobby and so, when we got back to Milwaukee in March, she gifted me a class in ceramics at a local pottery studio: Murray Hill Pottery located on the fashionable east side of Milwaukee.

Unlike the Laurie's studio which tended to be a little slow since she was just getting it off the ground, Murray Hill Pottery often is a bustling, energetic place to get your hands dirty. At the time that I started my adventure with Murray Hill, I hadn't really made the decision that pottery was a hobby that I was going to embrace. I knew that I enjoyed getting my hands filthy, but I certainly wanted to learn how to throw mugs and bowls on the wheel before possibly exiting a hobby that might turn out to be only temporary.

When one works in pottery not only is patience a virtue, it's a necessity. Unless you own your own potters wheel, kiln, glazes is, and all the other accoutrements necessary to indulge in this hobby, the time it takes to go from soft clay to drinking coffee out of your cup is going to take at least a week and may take up to a month. Let's go through the various steps:

First, you have to take a pound and a half of your favorite clay and turn it into something that looks at least, mostly, like a coffee cup. In this regard, experience is going to play a major part. If you're just starting out on the wheel, it may take you 10 or 20 near misses before something that resembles a coffee cup is produced. And now the fun really starts:

It's rare that you're going to have a mug that doesn't require some sort of trimming. This often involves letting the mug set out exposed to the air or wrapped loosely with some plastic until it's what's called "leather dry". This can take anywhere from hours to days to weeks, depending on the temperature of the studio and the humidity of the air but it's typical that a piece of pottery will be ready to trim 1 to 3 days after it's thrown. This is a somewhat subjective state of dryness for the clay where much of the water that was mixed with the clay has evaporated. The piece of pottery is referred to as greenware. It's still soft enough to be manipulated, cut and trimmed but it's dry enough so that it's easy to handle. This is the state in which trimming generally occurs. So, trim your mug, will you?

So now you have something that looks kind of like a coffee cup without a handle. Got to put the handle on. This can be done in several different ways: 1) if your studio has some sort of extruder, you can produced the handle that way. It generally involves selecting a die, filling up some sort of tube with soft clay, and forcing that soft clay through the hole in the die creating a ribbon of clay that can be tried and molded to look like a handle. 2) You can a handle out of a slab of flattened clay. It's quite easy to do actually. Take some clay and flattened it between two flat objects until it's about a quarter of an inch in thickness. Then use a sharp tool of some sort to cut out the handle of your dreams. 3) The last method of creating a handle is more than a little pornographic. It starts by molding your clay into the form of a large carrot. Using your hand and a small amount of water you pull a handle out of the carrot. The actions that you used to do this are humorous, embarrassing, and quite fun to watch. After spending 15 minutes or so creating a very functional handle for your mug, you might need to go outside for a cigarette.

At this point, we have an object that looks like a mug but it's a bit on the soft side. Sometimes you want to let this sit around a little to let it get a little harder by being exposed to the air, at which point you can you can present it very ceremoniously to the kiln.

Ceramic objects are generally fired twice. The first time, it's called bisque firing; the second firing is glaze firing. The bisque firing prepares the object to accept glazes, which color the object and often provide a smooth, food-friendly coating.

Pottery studios usually don't have kilns running day and night; it's too costly. A typical kiln firing is going to last upwards of 12 to 15 hours and use mass quantities of electricity. To make this as economical as possible, kilns are often loaded only when the studio has a load of earthenware that fills up the kiln. Depending on how busy your studio is, the firing might be every week, every couple of weeks, or even just once a month. Murray Hill Pottery usually does a bisque firing and a glaze firing about once a week.

So the item comes out of the bisque firing. After it cools down for a day or so, it is ready to be glazed. Careful application of the glaze is important for the item to come out looking professional. To ensure that excess glaze does not roll off the item and damage the kiln, wax is applied strategically to your ceramic items. The wax tends to resist the glaze and allow a small foot on which the item can sit in the kiln. Application of this wax is a careful procedure and counts as one more small step in your creation of the ultimate ceramic object.

After the item is waxed, glazing can begin. Many pottery studios have a multitude of glazes and each glaze gives you a color and/or intensity for your finished product. Glazes are chemical mixtures that are applied in liquid form to the object by by accurately painting or dipping the item in the glaze.

Once the item is glazed, time for the second firing or time to wait again.

Finally, the finished piece of pottery emerges from the glaze kiln and announces its presence to the world. Time to take it home, show your spouse or kids of your newest triumph, then make a pot of coffee to ensure that the item can hold your favorite beverage.

Total time elapsed: 1 to 4 weeks pending if you catch the kilns at the right time.

As I remember, the reason that I started writing this blog entry was to show you why pottery is good for me. After viewing all the steps necessary to create the finished object, it doesn't really make sense that an impatient person like me would find the creation of said pottery satisfying. To get around some of the time constraints, I've developed small tricks: always having several pieces of pottery in any given stage can help. But I've also found that my very presence in the studio tends to lower my stress levels; regressing to my younger self by allowing myself to play with mud, finding the inner artist in me when I really didn't think existed, and watching my progress in this hobby by comparing the evolution of mugs from barely usable to pretty darn reasonable has been very satisfying for me.

I've experimented with several hobbies in my life and not all of them have stayed with me. Ceramics, I hope, will not be one on that list.

how good is your personal service?

I'm really not that green, but about two years ago I went out and purchased a scooter.The scooter wasn't really anything special; it was shiny and red and ran adequately without using too much gas.I used it quite a bit the first year and quite a bit less the second year, and here it is November 1 and my little scooter is in storage for the winter. The Milwaukee winter.

But let me take you back to my experience of buying this scooter.

My day-to-day travels in Milwaukee take me down Water Street frequently. Along the curve where Water Street turns into Brady Street, there's a little store called MotoScoot. If you know the curve you may know the store.

Prior to purchasing my scooter, I passed the store many times and would see employees and potential customers milling about outside looking at their future methods of transportation. So after I convinced my wife that a scooter was a reasonable thing to own, I had a good idea where I was going to make this purchase. I showed up unannounced one quiet, summer afternoon and was greeted by a friendly but busy store owner. He certainly seemed to be juggling quite a few balls and, from the looks of it, he was keeping all of them up in the air. He identified me as a potential sale and did, indeed, spend some time letting me know why his was the store from which I should purchase my scooter.

Personal service was his motto: he stressed this and tried to convince me that personal service was the best service. In hindsight, I should have been more quizzical about what he exactly meant by personal service. I had no doubt that he was sincere in his offer of the aforementioned service, but shortly, and after the sale was finalized, it did seem clear that, as far as I was concerned, his personal service was a pipe dream. Now I'm not saying that he did anything illegal or even immoral, but my hopes were that personal service might actually have some sort of follow-up to it. In the two years since I've owned my scooter I've not had a single call asking me how my scooter was operating or if I needed anything to make my scooter riding safer or more enjoyable.

The one thing that my wife will tell you is that I'm a big mouth. I often exceed an acceptable decibel range. But I also let people know what I'm thinking about stores and service providers; both positive and negative. I've been known to take up pen and paper to let a restaurant owner know exactly what I thought of their service. I'm also quite vocal with my friends and associates about wonderful food experiences or if a auto dealership has let me down. As an aside, Acura of Brookfield has always treated me wonderfully and I often use them as the gold standard as to how to treat customers. My point of all this is: treat me well am going to tell people about; treat me poorly and I'm going to tell even more people about it.

So what does personal service mean to the people at MotoScoot? I'm not sure, but to me it certainly doesn't mean good service.

But more importantly, in this economic time, good service is good for business. If the storeowner had followed up with me after the sale, I would've had a much warmer feeling about him and his store and when it came time to put some money into my scooter, he would have been a shoe-in to get my business. But now he has let that relationship degrade and I feel absolutely no personal loyalty toward him or his organization. Earlier last month, I noticed a new scooter store in Riverwest. It's more convenient for me anyway and I have no negative feelings toward them like I do with the other business so when it comes time to fix my light or get a tune up, I'll probably send my business their way.

It strikes me as being very Darwinian at its core but that's okay. Perhaps, companies that don't know how to support their customers should go away.

I see firewood

I take lots of walks with my dog. After the initial block, Lafayette doesn't struggle so much. He realizes that resistance is futile and so, I sense, he starts to relax and enjoy it.

Often, during these walks, and especially at this time of year we pass the remnants of garden work. Occasionally it's just the small pile of leaves that has been raked into the gutter but often, it's a goodly collection of twigs, branches, and even small, wooden logs.

Some people pass these collections of organic material and dismiss them as unsightly rubbish, or at best somebody else's problem. I see firewood. Whether it's to burn in a fire place, or an outdoor fire I see this flammable material as energy to bring me joy and in some cases roasted marshmallows. I don't hold it against these other people that they don't see firewood, in our current moments of life I may require firewood to either keep my home warm or heat my person and so it's of some interest to me. My neighbors probably just want it removed.

The metaphor doesn't escape me either.

I think the whole social media craze is apropos to this as well. Some people see firewood and some people see rubbish. I'm not sure what I see: I have a Facebook account and I have a Twitter account. I've had a LinkIn account for about five years now. Some people look at these tools and dismiss them as time wasting nonsense that reduces productivity and changes us from efficient worker drones into imbeciles constantly checking our e-mail and updating their status in Mafia wars. Other people have turned these tools into useful work related devices which allow their companies to either support their customers better or to get additional information about what they're doing wrong.

I believe most of us are somewhere in the middle; utilizing some of these tools for benefit but realizing that time can easily be wasted frittering away time playing Facebook games. sometimes I feel that there is a small minority out there that has figured out these tools and has efficiently integrated them into their business lives. They're making the most of the time they have in a single day; they've discovered how to utilize the hoot suites and tweak decks so as not to tempted to play Farkle. The education needed to change into one of these mythical beings is out there and it's not too difficult to acquire. I'm on that path now and I'm hoping it doesn't take too long.

Lately, I've tried to change my outlook on other people's projects. I'm much more likely to say yes when asked to devote some free time and effort to a project on which I would have passed, previously. The reason that I've been doing this is that I think I may have been walking away from some projects before I really understood them well enough to make an informed decision. I've decided that spending a few hours here and there might be time well spent and would, at the very least, introduce me to some people who I would not have met otherwise. Although my goal is not to get additional employment, some more consulting work would not go by unappreciated. Although I've not made any additional money from my new mental mindset, I've had some unsolicited requests for consulting quotes and I'm willing to chalk them up to this new technique.

A Review of Dragon Naturally Speaking 10

A review of Dragon NaturallySpeaking by Nuance

It's easy to be amazed by voice recognition that is even reasonably accurate. It brings us humans one small step closer to being the master over our computer slave. To have the machine perform even the basic tasks that we need performed by using a voice command can be simultaneously frightening and astounding. Visions of Colossus, the Forbin Project might just be right around the corner and voice recognition brings us one step closer to the corner.

This is all a prelude to my review of Dragon NaturallySpeaking 10.

I purchased an earlier version of Dragon NaturallySpeaking many years ago, installed it on my Windows machine, quickly grew tired of its inaccuracies although I was still somewhat amazed that it could perform at all. The newer, faster computers can put to rest many of the power issues the previous computers had. I purchased Dragon NaturallySpeaking 10 on sale from buy.com for about $30 including shipping and have been playing with it for the last month or so.

The accuracy of the software is amazing especially considering the low entry price. My initial intent wasn't to review this product. It was to turn a somewhat daunting typing task into a less daunting dictation task.

The product comes in the small cardboard box, most of which packages the included microphone and headset. Herein lies, possibly, the most distasteful part of this product and that is the uncomfortable headset that is included with it. Granted, I have a pretty big head but not so big that an adjustable headset shouldn't accommodate me. If I'm going to be wearing this product for hours on end I need to be able to do it comfortably and without leaving an impression in the side of my head where the microphone and earpiece are stationed. Aside from the comfort factor, the sound quality and the microphone seemed to work quite well. However after wearing it for 20 minutes or so I reverted to my old trusty Plantronics headset and microphone which I can easily keep on my noggin for hours on end.

I installed the software on three different computers; two desktops and a laptop. One of the desktops and the laptop were running windows XP the other desktop was running Vista. All computers have at least four gigs of RAM and plenty of disk space. The first installation was on the Vista machine and this is where I experienced the most trouble installing the product. I attempted installation and it errored out. I re-attempted installation on the Vista machine and it was successful the second time: total installation time was about 30 minutes or so. The installation on the XP desktop and the XP laptop were much easier and installed on the first try without any hiccupping.

Next was the training. I was presented with six or seven 10-minute passages to read; all of them from books of some sort. I chose Dave Barry, Lewis Carroll, and Dilbert on each one of the different machines (I needed to train them all individually) and proceeded to spend approximately 10 or 15 minutes teaching my computer to understand my voice commands. It was actually a rather soothing experience and each computer easily kept up with me.

A usage tutorial is included in the product it's worthwhile going through it. Simple voice commands are presented in the context of creating a test document and spending 15 minutes working with the voice recognition system is time well spent to avoid frustration later on.

I found the most difficult mindset change to be the necessity to think before you speak. This includes usually enunciating punctuation. It strikes me that since your fingers can't really keep up with your brain, for the most part, transferring intelligent thought through a keyboard to the computer tends to be like downshifting a car. Alternatively, the voice recognition system appears to have no problem keeping up with a steady stream of speech and therefore mentally composing your thoughts before you verbally enunciate them can save plenty of time later on where you might need to go back to correct words, phrases, or entire sentences. I suspect this mindset change will be the crux of the matter. Whether I continue to use this product are not will rest on whether I ultimately feel comfortable composing my thoughts mentally well before I enunciate them.

Considering the fact that the product eliminates me pounding on my keyboard for extended periods of time I hope I am able to make this mindset change.

In closing, I'll demonstrate the accuracy of the product by verbalizing a paragraph that I grabbed off the Internet. From Wikipedia I grabbed the following paragraph and will now proceed to verbalize it so that you can compare it to word-for-word:

"The quick brown fox jumps over the lazy dog" is an English-language pangram (a phrase that contains all of the letters of the alphabet). It has been used to test typewriters and computer keyboards, and in other applications involving all of the letters in the English alphabet. Due to its shortness and coherence, it has become widely known and is often used in visual arts.

And here's my verbalization:

The quick brown jumps over the lazy dog is an English-language pangram open parentheses a phrase that contains all the letters of the alphabet). It has been used to test typewriters and computer keyboards, and other applications involving all of the letters in the English alphabet. Due to its shortness and coherence, it has become widely known and is often used in visual arts.

Just so you know, I didn't verbalize the quotation marks so I won't hold it against the program. Not so with the parentheses statement so I'm not sure why it didn't get (like it did just now).

In summary: Dragon NaturallySpeaking 10 is accurate, easy to install and fun to use. If you're at all curious about voice recognition in its current incantation, price should not be the obstacle that keeps you away from this product.

And, yes, I did create this blog entry using the product.

Twitter and customer service

Ppeople who spend any kind of time on the Internet are aware of the social networking system called Twitter. It's become a full part of the acknowledging that many people use on a day-to-day basis while it's a temporary annoyance for other people who haven't figured out how to integrate it into their business lives yet.

Twitter is sometimes difficult to understand until you've used it for a while. Since it's structured 140 characters, you have to think carefully before you add a tweet sincemany if not most things that you'd like to say would take more than 140 characters.

Some companies are openly embracing this technology and it can be pretty easy to find out which companies those are. I recently had a war experience with CitiMortgage. Their monthly envelopes have been hammering me to move my statements to paperless as it turns out I was speaking with a CitiMortgage on the telephone and asked the very pleasant customer service person if she wouldn't mind moving moving me to a paper of a statement. She informed me that although she would like to do this, she was unable to and I needed to log into my account on Citimortgage.com in order to turn my statements paperless.

It certainly seems ironic that, on one hand this enormous company has a desire to stop cutting down trees for their statements and giving me my information in bits as opposed to physical atoms. Technology is such a part of my life, that it would actually be easier for me to read my statements online. Therefore, I did have something to gain by going paperless. But at the same time CitiMortgage with its thousands of employees has something to gain also: there is physical labor involved in printing my statement however slight it may be. It cost them a small amount of money for the paper, the ink, and the labor involved in printing and delivering said statement to me every month so there's something that they can gain by switching that to a simple e-mail.

There's another company that I'd like to mention that seems to be doing the exact opposite. For the last several weeks I've been using with Dragon NaturallySpeaking 10 by Nuance. As a matter of fact, I'm dictating this blog entry with that exact product. I could list off some of the pluses and minuses of the Dragon NaturallySpeaking 10 later, but for right now I'd like to mention how they're using Twitter to support their customer base.

Upon receiving Dragon NaturallySpeaking 10 a few weeks ago, and after playing with it for a few days,I tweeted that I was enjoying the product and was amazed at its accuracy. Within approximately one hour I received a private tweet from Nuance customer service requesting that I alert them to any problems I may have with the product from that point on. I've not experienced any problems that I would need to bring up with customer service, but it's nice to know that there are looking over the shoulder of America to see if people are using their products and making sure that all was going well with them.

This all came about because I went to the local Milwaukee chapter of LikeMinded: a monthly networking group meets at the Rochambeau coffee shop in Milwaukee. One of the attendees was Jamie, an IT geek from Aurora Healthcare in Milwaukee. Jamie related a story about how his company handles problem reports that they find via twitter and I was duly impressed. It's easy to brush off the fact that a healthcare organization might be concerned about customer support but the fact is there a lease trying to understand social networking and have allocated the necessary resources in their organization to respond accordingly. Whether this remains a long-term part of their offerings certainly remains to be seen because some of these social networking systems may eventually dissolve into the ether, but it's encouraging to know that they get it now and feel that it's a communication system important enough to monitor regularly.

Now, if only CitiMortgage would get it,too.

What's going on with Our Next Thing

The Our Next Thing project has been slow-moving as of late. You know it. We know it.

Yes, we've been busy but we've also realized some of our priorities and the Our Next Thing project doesn't always go into the top priority pile. Generally, that is because it's not making money for us so if a moneymaking endeavor comes our way, we often have to put our personal projects on the back burner. That's okay, as long as we're dedicated to coming back to this project, which is definitely still near and dear to our hearts.

We've done a few more interviews in the Milwaukee area, and are now finishing up on the planning for our winter escape from Wisconsin. We will again, be spending two months of our next winter in Asheville North Carolina. Or more accurately, will be spending a month in Asheville and a month in Black Mountain, North Carolina. the two cities are about 15 minutes apart. So we can bounce back-and-forth between the two. We have some friends and acquaintances in both of those cities and are looking forward to seeing them again. We've spent a couple of pleasant days in Black Mountain, so we know basically what we're getting into, but the prospect of spending a month they are is actually starting to get a little exciting. Whereas Asheville tends to be a progressive, liberally oriented city, Black Mountain is a sort of artist colony and the population as probably about a fifth the size of Asheville.

Will be looking for people to interview in both of those cities so if you know of anybody who would like to go under our camera lens, please send them our way. We're looking for people who have made dramatic career changes in their lives and age is quite unimportant. We'll take anybody from their 20s to their 90s as long as their career paths have been diverse.

We also hope to catch up with some of the people that we interviewed at our last trip and see what they've been up to since that time.

I created this blog posting using my new voice recognition system based on Dragon NaturallySpeaking. I'm enjoying the writing ability of this device, but have not totally integrated into my business life. It may be that I need to just work at this thing until it's second nature.